johnguaspari
johnguaspari

John Guaspari

Massachusetts, USA

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John Guaspari, named one of the New Quality Gurus by Quality Digest, has for the past two decades been one of the business world's thought leaders on the topics of quality, customer value, and how to use the voice of the customer to energize organizational efforts. He is the author of four previous books, including I Know It When I See It, Theory Why, The Customer Connection: Quality for the Rest of Us, and It's About Time! For more information, visit www.deepcustomerconnections.com.

Inclusive Conversations

"What is impressive is not only how Winters builds a case for the urgency and need for bold, inclusive conversations but ...

Subtle Acts of Exclusion

This practical, accessible, nonjudgmental handbook is the first to help individuals and organizations recognize and preve...

The 4 Stages of Psychological Safety

This book is the first practical, hands-on guide that shows how leaders can build psychological safety in their organizat...

Diversity Beyond Lip Service

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7 Rules for Positive, Productive Change

Change is difficult but essential—Esther Derby offers seven guidelines for change by attraction, an approach that draws p...

Dig Your Heels In

Sought-after speaker and consultant Joan Kuhl arms young women with the tools they need to transform male-dominated corpo...

Compassionate Counterterrorism

Islamist terrorism is not about religion, says Leena Al Olaimy, an Arab Muslim, Dalai Lama Fellow, and social entrepreneu...

Networking for People Who Hate Networking

Most books for people who would rather get a root canal than face a roomful of strangers tell readers how to fight agains...

The Unwritten Rules of Managing Up

“This is a must-read for bosses and subordinates alike, as it exposes our flaws but teaches us how we can work together t...

Bedtime Stories for Managers

In forty-two succinct, surprising essays, legendary scholar Henry Mintzberg brings management down from the clouds and on...

The Critical Few

Without a deep understanding of your company’s culture, any change effort you undertake will fail. Bestselling author Jon...

The Law of Small Things

We are living in a time when dishonesty and duplicity are becoming commonplace. Each of us can fight this cultural corrup...

The Future of Packaging

Tom Szaky sets out to do the impossible – eliminate all waste. This book paints a future of a “circular economy” that rel...

Citizen Capitalism

Top Cornell law professor Lynn Stout and her coauthors Tamara Belinfanti and Sergio Gramitto offer a visionary but practi...

The Eight Essential People Skills for Project Management

Veteran project manager and University of California professor Zachary Wong identifies the eight most common people probl...

Help Them Grow or Watch Them Go

The new edition of a bestselling classic, Help Them or Grow Watch Them Grow offers advice on talent retention for the mod...

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